Shipping Policy

At Shandong Shengkunda Import and Export Trading Co., Ltd., we are committed to ensuring the safe and timely delivery of your heavy truck parts orders. Please review the following details regarding our shipping services:
1. Order Processing
  • Processing Time: All orders are typically processed within 1 - 3 business days after payment verification. Customized or large - scale orders may require additional processing time, and our team will notify you in advance.
  • Order Confirmation: Once your order is processed, you will receive an email confirmation that includes your order details and an estimated shipping date.
2. Shipping Methods
  • Express Shipping: For urgent orders, we offer express services such as DHL, FedEx, and UPS. This option provides fast delivery (usually within 3 - 7 business days to most international destinations), but it comes with a higher cost.
  • Sea Freight: Ideal for large - volume orders, sea freight is a cost - effective option. Delivery times vary depending on the destination port, generally ranging from 15 - 45 days.
  • Air Freight: A balance between speed and cost, air freight usually takes 7 - 15 business days to deliver. It is suitable for medium - sized orders that require relatively fast transit times.
3. Shipping Costs
  • Calculation: Shipping costs are calculated based on the order's weight, dimensions, destination, and chosen shipping method. You can view the estimated shipping fee at the checkout page before finalizing your order.
  • Freight Collect: For some cases, customers may choose the “Freight Collect” option, where the shipping charges are paid directly to the carrier upon delivery.
4. Delivery Times
  • Estimated Times: The delivery times mentioned above are estimates. Factors such as customs clearance delays, destination location, and carrier schedules may affect the actual delivery time.
  • Time - Sensitive Orders: If your order has a strict delivery deadline, please contact us in advance. We will do our best to accommodate your needs and provide appropriate shipping solutions.
5. Order Tracking
  • Tracking Number: Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the status of your shipment on the carrier's official website.
  • Regular Updates: Our system will also send you periodic email updates on the progress of your delivery.
6. Customs and Duties
  • Responsibility: Customers are responsible for all customs duties, taxes, and any other charges imposed by their country's customs authorities. We recommend checking with your local customs office for specific regulations and potential fees before placing an order.
  • Documentation: We will provide all necessary shipping and customs documentation to facilitate the clearance process, but we cannot control the time it takes for customs to process your shipment.
7. Lost or Damaged Shipments
  • Reporting: In the rare event that your shipment is lost or damaged during transit, please contact our customer service team within 7 business days of the expected delivery date.
  • Resolution: We will work closely with the carrier to investigate the issue and provide a solution, which may include re - shipping the order or arranging for a refund.
If you have any questions or concerns regarding our shipping policy, please feel free to contact us at skyond@foxmail.com or via phone at +86 18753136630. We are here to assist you and ensure a smooth and satisfactory shipping experience.